Optimizing Use of the Hickory Medical Phone System

In the past three months, we’ve received 2,906 calls—about 225 per week. While we strive to have a nurse answer whenever possible, this volume makes it challenging to always pick up live.

If you’ve ever reached our phone tree during regular office hours, know it’s designed to connect you quickly with the right team member. While we’d love to answer every call directly, using the prompts below will help ensure your message reaches the right person as efficiently as possible.

1. Office hours and contact information

2. Need to book an appointment

3. Medication refills

4. Messages for nursing staff (no appointment requested)

5. Non-medical or billing needs

6. Leave a message for the on-call provider – Urgent medical needs (after-hours only)

9. Repeat phone tree options

If you need a medication refill, please feel free to text our main office number: (937) 404-2488 or email us at info@hickorydpc.com.

Please know that you will likely not receive a response if you have an urgent medical need after hours and leave a message on the general voicemail. For urgent medical needs after hours, press six, and leave a message for the on-call provider.